MERIT will install basic productivity and security software, and install or assist with installing special title requests. There are a wide range of software titles available for installation on University owned computers, including Microsoft Windows and Office, Adobe software, and anti-virus software.
Monday - Friday 8 a.m. - 4:30 p.m.
Available to UW-Madison School of Education faculty and staff
Full Support - University-owned computer, less than three years old, with full warranties in place
Limited Support (Best Effort) - University-owned computer, original purchase date between 3 and 7 years ago
No Support - University-owned computer, original purchase date 7 years ago and longer or computers that can no longer comply with the UW-Madison Policy on Electronic Devices Connected to the UW-Madison network
Computers purchased with personal funds are not supported by MERIT
Computers managed by WCER Technical Services are not supported by MERIT
Subject to MERIT's Computer Support Policy
Computers with full support - up to 4 hours of troubleshooting prior to wiping and re-imaging system with data restored when possible
Computers with limited support - up to 1 hour of troubleshooting prior to wiping and re-imaging system with data restored, when possible
There is no charge for the installation service
Costs for software requiring standalone or individual licenses will be paid by the department