MERIT will facilitate repairs on computers purchased with School of Education funds. We do not support personally owned devices. For most hardware repair requests, we utilize the warranty on your device and pursue repairs through the original manufacturer or DoIT. Depending on the repair(s) required, we may complete the work in house.
Monday - Friday 8 a.m. - 4:30 p.m.
Available to UW-Madison School of Education faculty and staff
Full Support - University-owned computer, less than three years old, with full warranties in place
Limited Support (Best Effort) - University-owned computer, original purchase date between 3 and 7 years ago
No Support - University-owned computer, original purchase date 7 years ago and longer or computers that can
no longer comply with the UW-Madison Policy on Electronic Devices Connected to the UW-Madison network
Computers purchased with personal funds are not supported by MERIT
Computers managed by WCER Technical Services are not supported by MERIT
Computers under warranty may be sent to vendor for repair
Computers with full support - up to 4 hours of troubleshooting prior to referral to DoIT or vendor for repairs
Computers with limited support - up to 1 hour of troubleshooting prior to referral to DoIT or vendor for repairs
Costs of materials needed for repair will be paid by department
Costs for repairs made outside of MERIT will be paid by the department unless under warranty