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IT Support Subcategories

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IT Support

MERIT strives to support and enhance the School of Education’s (SOE’s) position in an increasingly global and competitive digital environment by anticipating the technological needs of SOE’s teaching, learning and research functions.

merit service subcategories and their descriptions

Network Accounts & Access

The University provides faculty, staff, and students a variety of computing resources and online services. A UW NetID (an account name that identifies you as a member of the University of Wisconsin-Madison community) and password is required to access most of these services. MERIT manages other classes of accounts, including the SoE-AD account which authorizes access to SoE computers, printers and servers; the SoE WebID account which authorizes content editors to access departmental and unit websites, and the Digital Measures account which authorizes faculty and staff to access the web-based solution to capture and share information related to teaching, research, and service activities.

Desktop Security

MERIT works closely with the Wisconsin Center for Education Research (WCER) Technical Services and the Division of Information Technology (DoIT) to safeguard the School of Education's computing resources and data. Together we provide services such as desktop configuration, authentication systems, antivirus software, firewalls and network monitoring.

Software

MERIT staff provide a number of options for accessing and learning about compatible software resources.

Hardware

MERIT consultants evaluate computing needs and recommend computers, printers and other peripherals that let faculty and staff accomplish their work goals. Hardware installation, computer maintenance and assistance with warranty repairs are also offered by MERIT consultants.

Help Desk

The MERIT Help Desk is the School's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications.